Our staff is dedicated to providing our patients with the highest level of service. Many of our staff have been with us for over 10 years showing their dedication to patient care and satisfaction. At any point during your visit, please don't hesitate to ask questions. We want our patients to have a quality experience with us.
Administrator
Kim Avery.
I have been with Mid-South Pulmonary for over 13 years. I have a BBA in International Business, an MBA in Healthcare Economics, and a Juris Doctorate; all from the University of Memphis. Mid-South Pulmonary strives to continually provide excellent service and care to our patients. For any questions, complaints, or compliance issues, please contact me at 276-2662.
Practice Manager
Teresa Golden.
I am a Registered Nurse who has been with Mid-South Pulmonary for 17 years. We work everyday to ensure our patients have a productive visit with our physicians and that our staff and physicians treat our patients in a caring and compassionate manner. Please don't hesitate to call me for questions, comments, or concerns regarding your visit, physicians, staff, etc. at 276-2662.
Billing Department
Front row left to right: Angie, Candi, Vivian, LeeAnn, Casey. Back row: Ginger, Gail, Donna, Linda. Not pictured (Carol and Tracey).
We take cash, check, visa, mastercard, and discover cards. Co-pays are expected to be paid upon check-in as well as any unpaid balances. Any unpaid balances need to be caught up or arrangements made before your appointment begins. Otherwise, you will be asked to re-schedule until payment arrangements are made.
If your account is currently in collections, you will be asked to pay 50% of your balance before your next appointment is made. We are happy to file your insurance claims for you, however, please note that you are ultimately responsible for making sure the insurance company pays your claims. We do not guarantee participation in all insurance plans so it is very important for you to check with your insurance company to make sure the individual physician is on your plan. Otherwise, you will be seeing an out of network provider and will have a larger balance.
Billing Lead.
Candi.
The billing department is ready and willing to help you with all your billing needs. We expect payment at the time of service, however, when that is not possible, we are flexible and will work with you to set up budget agreements, automatic payments, etc.
CT Tech
Kristen.
Please remove all jewelry, belts, and any metal objects on your person. CT scans are performed with and without contrast. If a physician orders a CT scan with contrast, we will perform a blood test to check your kidney function before administering the dye. Please also inform the tech if you are pregnant or think you might be pregnant. Lastly, inform the tech of all medications you are currently taking.
Director of IT Services
Dallis.
All IT services including patient security and privacy are of the utmost importance to us. We work diligently to provide a secure environment for our physicians to practice medicine and protect our patients health information. Please call me for any concerns regarding suspected security breaches of protected health information.
Front Desk/Reception
Front row left to right: Marian, Sharon, Terri. Back row: Linda, Marsha.
When you check in, please make sure you have a photo ID availabe along with all insurance cards and any changes to your personal information such as address and phone numbers. We also need an updated list of all your medications. If you do not have a list, you may bring in your medications.
Medical Records
Sherry, Melody.
Please give us at least 24 hours notice to prepare your medical records for pick up. If you request multiple copies, there is a nominal fee applied for that service.
Medical Staff
Front row left to right: Kristen, Brandy, Lois, Cindy, Jennifer, Jaclyn, Gwen, Dana. Back row: Shawn, Amy, Lauren.
Our medical staff works closely with individual physicians to ensure your healthcare needs are met. When calling our office for medical needs, please have the patient's name, date of birth, and current symptoms as well as pharmacy information. For any refills, please give us 24 hours notice to ensure your refill is taken care of and you don't run out of medication.
Patient triage
Left to right: Chelsea, Janice, Lavia, Jennifer (not pictured).
After check-in, the triage staff will call you back to a room to take your vital signs and perform a spirometry test. The spirometry is a breathing test which measures your lung volumes. Please don't use any inhalers immediately prior to your visit. Make sure you inform the triage staff of any symptoms or problems you are having.
X-Ray
Linda.
You will be asked to undress from the waist up and given a gown to wear. Remove all jewelry, belts, piercings, and anything else which would effect the quality of your x-ray.
