Our office staff is employed to assist us in the delivery of the highest quality of care in the field of pulmonary and critical care medicine. Our physicians are highly qualified and well-respected in the field. We are proud of them and the work they do. It is our commitment to provide our patients with comfort, safety, and the best possible care available. However, please understand that we are a SPECIALTY MEDICAL PRACTICE, and our physicians are treating patients not only in the office, but the hospital as well, which means you may experience a LENGTHIER wait than you are accustomed. If you are unable to keep your appointment, please call us with a minimum of 24 hours notice in order to give another patient the opportunity to get into the office to see one of our physicians. In the event you need to cancel your appointment, we will be happy to reschedule your appointment. For comments at any time on the care you received by the physicians or staff of Mid-South Pulmonary Specialists, P.C., please contact the Practice Manager at (901) 276-2662.
Office Hours
Mid-South Pulmonary Specialists, P.C. is open from 8:00 am to 4:30pm Monday through Friday. Please call 276-2662 to make an appointment.
Office Location
The office location is as follows:
5050 Poplar Ave.
Suite 800
Memphis, TN 38157
(901) 276-2662
Patients are seen by appointment only, allowing the patient the opportunity for better care. We appreciate our patients and continually strive to adhere to the appointment schedule; however, emergencies in the hospital do occur which must take precedence, causing some delay. We apologize in advance for any inconvenience it may cause.
New patients need to bring all medications or a list of them, any existing x-rays, CT film, or notify the office staff of any other tests recently performed or recent hospitalizations.
Cancellations
If you are unable to keep your appointment, please give us 24 hours notice so that we may give your appointment to another patient who may need to be seen that day but was unable to get in because the appointment was taken.
Emergencies
If you are ill, please call us to see how we can assist you. If however, you are short of breath, having chest pains, or other symptoms requiring immediate attention, we ask that you go to the nearest emergency room or call 911.
Telephone Calls (8:00 am - 4:30 pm)
If you have a problem or question between appointments, please call us at 276-2662. To speak directly to the medical department, call 276-2663. State the reason for the call to the receptionist in order for her to route the call to the appropriate party. Please remember to leave us a phone number where you may be reached. It is not the policy of Mid-South Pulmonary Specialists, P.C. to treat patients over the telephone. If you are ill, please call us.
Prescriptions
It is not the policy of Mid-South Pulmonary Specialists, P.C. to prescribe new medications over the telephone. Long term medications may be handled over the telephone if you remain under our active care, but only during regular office hours. No routine prescriptions will be filled at night or on weekends. For better care, please try to call as early in the day as possible for your refills. Any calls received after 3:30pm will not be returned until the next day. Please call at least two days before a holiday to ensure your prescription will be refilled in time.
Smoking
In the interest of health, our location is a non-smoking environment. There is no area within our office provided for smoking.
Medical Records
Tennessee Code Annotated 63-2-101(c)(2).
Under Tennessee law, physicians “own” their patient medical records. However patients are entitled to copies or summaries of their medical records from a doctor’s office. We regard the doctor-patient relationship as sacred, requiring trust, mutual respect and confidentiality. The contents of our medical records remain confidential and will be released only upon your written authorization or in compliance with medical records laws.
Tennessee code annotated defines medical records to include medical histories, records, reports and summaries, diagnoses, prognoses, records of treatment and medication ordered and given, x-ray and radiology interpretations, physical therapy charts and notes, and lab reports. This statute does not address radiology films. Original radiology films will not be given, but copies of the film may be released.
A physician is entitled to “reasonable costs” for copying and mailing medical records. The law provides that reasonable costs are those that do not exceed $20.00 for medical records forty (40) pages in length or less. For each page over forty, a doctor’s office may charge no more than $0.25 cents per page. Actual costs for mailing may be charged as well. A physician’s office has the right under state law to require payment up front for all costs before furnishing the records.
